Last updated December 15, 2023

You can find our terms of service at https://prosperfinancial.life/terms

This privacy notice for Prosper Financial LLC ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

- Download and use our mobile application Highlevel or any other application of ours that links to this privacy notice

- Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at:

[email protected]

SUMMARY OF KEY POINTS

We do not share information with third parties under any circumstance. We only process your personal data internally, for the purposes of operating, improving, and supporting your use of our Services.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us:

We collect personal information that you provide to us directly. This may include:

- Names

- Phone numbers

- Email addresses

- Mailing addresses

- Job titles

- Usernames

- Passwords

- Contact or authentication data

- Billing addresses

- Debit/credit card numbers

- Contact preferences

- Data regarding usage of our Services

- Other similar information

Information automatically collected:

We also collect some technical information automatically when you use our Services, including:

- IP address

- Browser and device characteristics

- Operating system

- Language preferences

- Referring URLs

- Device name

- Country, location

- Usage times and behavior

This data is used for security, analytics, and improving functionality. We also use cookies and similar technologies.

HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

- Create and manage accounts

- Facilitate login via third-party accounts

- Post testimonials (with your consent)

- Request feedback

- Enable user-to-user communication

- Manage your account

- Send administrative information and updates

- Protect and secure the Services

- Enforce our policies and terms

- Respond to legal requests

- Deliver requested services

- Provide support

- Conduct internal analytics and performance improvement

We do not share your data with third parties.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. In the case that you do not have any data sharing information in your privacy policy, please make sure to add this clause to ensure compliance: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you log in using a social media account (e.g., Google, Facebook), we receive only necessary profile information to create your account. We use this data only as described in this policy and do not share it externally.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data only for as long as necessary to fulfill the purposes described here, or as required by law. When no longer needed, we delete or anonymize your data.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable organizational and technical measures to protect your data. However, no system can be 100% secure, so we cannot guarantee absolute protection against unauthorized access.

DO WE COLLECT INFORMATION FROM MINORS?

No. We do not knowingly collect data from or market to individuals under 18. If you believe we have data from a minor, contact us at [email protected] and we will delete it.

WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the right to:

- Review and request copies of your personal data

- Correct or delete your data

- Withdraw consent or object to processing

- File complaints with your local authority

To exercise your rights, email us at [email protected].

ACCOUNT INFORMATION

To review, change, or delete your account information:

- Log in to your account settings, or

- Email us at [email protected]

We will deactivate or delete your data upon request, but may retain some data as necessary to comply with legal obligations or resolve disputes.

OPTING OUT OF EMAIL MARKETING

To unsubscribe from marketing emails:

- Click “Unsubscribe” in any email, or

- Email us at [email protected]

You may still receive essential service emails.

CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to browser DNT signals due to lack of an established industry standard.

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. If you are a U.S. resident, especially in California, you may have additional rights under CCPA. These include:

- The right to know what personal data we collect

- The right to request access or deletion of that data

- The right to opt out of data sharing (which we do not do)

To make a verified request, email us at [email protected].

DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this policy to reflect changes in legal requirements or practices. Revisions will be posted with an updated “Last updated” date.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: [email protected]

HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request to review, update, or delete your personal data by contacting:

[email protected]